Refund and Returns Policy

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Refund and Returns Policy

Refund & Return Policy

Effective Date: July,10th 2026

By placing an order through https://www.bali-jewel.com , you agree to the terms outlined below.

At BALI JEWEL, we take pride in creating high-quality handcrafted jewelry. Your satisfaction is important to us. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

We accept returns for eligible items within 7 days of the delivery date.

To qualify for a return, the item must:

  • Be unused and unworn
  • Be in its original condition
  • Be returned in the original packaging
  • Include all accessories, tags, and documentation
  • Be accompanied by proof of purchase or the order number

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

For hygiene, customization, and quality reasons, the following items cannot be returned:

  • Custom-made jewelry
  • Personalized or engraved products
  • Made-to-order items
  • Gift cards
  • Clearance or final sale items
  • Earrings that have been worn (where prohibited by applicable law)

3. Damaged or Incorrect Items

If your order arrives:

  • Damaged
  • Defective
  • Incorrect
  • Missing items

Please contact us within 7 days of delivery.

To help us process your request quickly, please provide:

  • Your order number
  • Clear photographs of the item
  • Photographs of the packaging
  • A brief description of the issue

If the claim is approved, we will offer one of the following, at our discretion:

  • A replacement item
  • A repair
  • A full refund
  • Store credit

4. Order Cancellation

Orders may be cancelled before production or shipment begins.

Because many of our jewelry pieces are handmade, once production has started or an item has been shipped, cancellation may no longer be possible.

For custom or personalized jewelry, cancellations are generally not accepted once production has begun.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method.

Please allow approximately 5–10 business days for the refund to appear in your account, depending on your payment provider.

Shipping fees, customs duties, taxes, and import charges are generally non-refundable unless required by applicable law.

6. Return Shipping

Unless the return is due to our error (such as receiving a damaged, defective, or incorrect item), customers are responsible for return shipping costs.

We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned packages.

7. Exchanges

We currently accept exchanges for:

  • Manufacturing defects
  • Incorrect items received
  • Damaged products during transit

If you wish to exchange an item for another size, style, or design, please contact us before returning the product. Exchange requests are subject to product availability.

8. Handmade Jewelry Disclaimer

Many of our jewelry pieces are handcrafted by skilled artisans.

As a result, slight variations in:

  • Color
  • Texture
  • Stone appearance
  • Finish
  • Dimensions

are considered part of the unique character of handmade products and are not regarded as defects.

9. Lost or Delayed Shipments

We are not responsible for delays caused by:

  • Customs inspections
  • Severe weather
  • Carrier delays
  • Public holidays
  • Events beyond our reasonable control

If your shipment is lost in transit, please contact us. We will work with the shipping carrier to investigate and determine the appropriate resolution.

10. International Orders

Customers are responsible for any:

  • Customs duties
  • Import taxes
  • VAT/GST
  • Brokerage fees
  • Local government charges

These fees are not included in the purchase price unless otherwise stated.

11. Refund Exceptions

Refunds may be refused if:

  • The item has been worn or used
  • The item has been altered or resized by a third party
  • The item is damaged due to misuse or improper care
  • The return request is made outside the eligible return period
  • The returned package is incomplete

12. How to Request a Return

To initiate a return, please contact us with:

  • Your order number
  • Your full name
  • The reason for the return
  • Photos (if applicable)

Customer Support

Email: info@bali-jewel.com

Website: https://www.bali-jewel.com

Please wait for return authorization before sending any items. Returns sent without prior approval may not be accepted.

13. Questions

If you have any questions regarding this Refund & Return Policy, please contact us.

We appreciate your trust in BALI JEWEL and are committed to providing excellent customer service and quality handcrafted jewelry.